Q: Can we implement a rewards program for our customers to show our appreciation for their loyalty? Also can we limit which employees have access to these parameters?
A: Yes you can and it is very easy to implement. QuickBooks Point of Sale refers to this as the Customer Loyalty program and it is a great tool to motivate repeat business. Your program preferences are set up in the Reward manager via the Customer menu. You can make only select customers eligible for the program or you can by default make all of your customers eligible. The cashier is notified when a reward is available for redemption. The cashier is also notified when a reward has been earned. The customer's receipt reflects what has been redeemed and earned as well as the spending amount needed for the next reward.
In this type of setup, a single reward program is shared by all stores, regardless of the number. Like most administrative tasks, the Headquarters store controls this interaction. Headquarters is updated with each mailbag exchange (Store Exchange) and the appropriate information is sent back to the remote stores.
You must require employees to have their unique login for this to be effective. Click on Employees>Security>View>Rewards to gain access to the following screenshot. This is where you define your employee security preferences for the Rewards Program.